How to View Purchases and Certificates of Authenticity

Overview

Purchases is your buyer record of everything you have bought on Cohart — one card per paid order, with the items, total, purchase date, and status. Open any order to track it from payment to delivery and to open the artwork’s Digital Certificate of Authenticity.

Who it’s for — buyers: anyone with at least one paid order, including orders still in transit.
Where to find it — the dashboard sidebar, under More → Purchases.
What each card shows — an invoice number or Order ID, plus items, total, purchase date, and status.
What you end up with — the order you were looking for, its shipping progress, and the certificate for the artwork you bought.
Why the certificate matters — the Digital Certificate of Authenticity records the artwork’s details and who made it, so you have proof of authenticity and provenance you can keep, pass along if you gift or resell the piece, or show alongside the work.

Everything here is read-only. Opening an order, an invoice, or a certificate never changes the order, the payment, or the delivery.

Before you start

A signed-in buyer account. No account yet? See How to Sign Up and Join Cohart as an Artist, Gallery, or Collector. Cannot get in? See How to Log In to Cohart.
At least one paid order. An account that has never bought anything shows an empty list. Invoice orders show an invoice number; direct purchases show an Order ID.
The order’s details, if you are hunting for one specific order. Have the order ID, artist name, or artwork title ready for the search box — and use the page numbers at the bottom when you have many orders.

Steps

2. Open More, then Purchases

In the left sidebar, click More at the bottom, then click Purchases.

The More menu also holds Account, Shared With Me, Cohart Guide, Report Content & Feedback, and Logout.

3. Read your order list

The Purchases page lists one card per paid order. Each card shows:

Order reference — an invoice number for invoice orders (for example Invoice #IV-AFE0-00002744), or an Order ID for direct marketplace purchases.
Items, Total Order, Purchase Date, and Status.

To find a specific order, type into Search by order ID, artist name, or artwork title. With many orders, use the page numbers at the bottom of the list.

Read your order list on the Purchases page

Find the order you want, click the three-dot button in the top-right corner of its card, then click View order details.

5. Check shipping status and open the Digital Certificate of Authenticity

The Order Details window shows the order number, the artwork and its price, and a progress tracker: Payment Successful → In Transit → Completed. Below it sit ORDER SUMMARY, DELIVERY ADDRESS, and PAYMENT METHOD.

To get the certificate, click View certificate next to the artwork. A Download Wallet Card page opens in a new tab — an external wallet-pass page, not a Cohart page — where you save the Digital Certificate of Authenticity to your mobile wallet.

The link appears only while the certificate exists and the order is not canceled or returned. Custom invoice items never get a certificate.

Read the Order Details, including the certificate link

6. Claim the certificate on your phone

The certificate link also arrives by email, in your purchase confirmation message — open it from either the email or View certificate in Order Details. The link opens on desktop or mobile, but you can only save the certificate to a wallet from a phone; on a desktop or laptop it shows a QR code to scan with your phone’s camera so you can continue there [UNVERIFIED — check manually]. Once the Download Wallet Card page loads on your phone, your certificate begins downloading to your wallet automatically after a short wait — you do not need to tap anything. If your phone has no wallet app installed, the page redirects you to install one: Apple Wallet (already built into iOS), Google Wallet (from the Play Store on Android), or Samsung Wallet on Samsung phones; sign in or create a wallet account if it asks you to [UNVERIFIED — check manually]. When the wallet’s confirmation screen appears, tap Add to save the card. It then appears in your phone’s wallet app alongside your other passes.

Claim the Digital Certificate of Authenticity on a phone

Tips

Watch for the certificate message. Cohart may also announce it with a message titled Your Digital Certificate of Authenticity is here!, inviting you to add the certificate to your mobile wallet. Clicking here in “Click here to learn more about using the digital certificate” opens a help page.
Status moves as the order progresses — for example PAYMENT SUCCESSFUL, then In Transit, then Completed.
Need help with an order? Use the Contact us link at the bottom of the Order Details window.
What the certificate shows. It carries the artwork title and image, the artist or gallery name, your name as the collector, and a link and QR code back to the artwork [UNVERIFIED — check manually].
A signed physical certificate may also exist. Some sellers include a printed Certificate of Authenticity with the artwork; ask the seller, or contact Cohart, if you would like a physical copy as well as the digital one.

Troubleshooting

Order Details is blank at first → the window loads with a short delay → wait for the content to appear before clicking anything.
Shipping label is not ready → the label is still being generated, and the window says it usually takes a few minutes → check back later; you will be notified when it is ready.
Cookie banner covers the bottom of the page → the banner blocks the view → click Reject all to dismiss it.
The certificate did not download on your phone → return to the link (from the email or from View certificate) and try again; if you still have no wallet app, install Apple Wallet, Google Wallet, or Samsung Wallet first.