How to Create a Custom Shipping Label

Overview

A custom shipping label is postage you buy for a package that is not linked to any sale or invoice — anything you need to post outside an order, such as shipping a piece to a friend, sending a gift, or mailing a work on loan, where there is no buyer checkout or invoice to generate the label for you.

Where to start — Sales > Shipping, then the Create a shipping label button.
Who it’s for — artists and galleries; it is fully independent of your sales and invoice flows.
What the form collects — the item name, the package dimensions and weight, and the sender and recipient addresses, then shows delivery options so you can compare carriers, prices, and delivery times.
What buying takes — a payment step; you pay for the postage by card and the label is only purchased from the carrier once that payment succeeds.
Where labels appear — under the Custom shipping labels tab as Shipping label cards with a View button, plus a Track order link once tracking is available.

Your sender details arrive pre-filled from your profile, while the recipient details must be entered by hand.

Before you start

An artist or gallery seller account; Shipping lives under Sales in the seller dashboard.
The shipment details ready. The item name, the package Height, Width, Depth with units (in or cm), the Weight with units (lbs or kg), and full sender and recipient addresses with the recipient name. The recipient email is optional, but international shipments also require a declared value and phone numbers for both parties. The form validates the package live against supported carriers such as USPS, UPS, FedEx, and DHL Express.
A selectable suggestion for address lookup. Type into Type to search address… and pick a match, or use Use current location (which asks for browser location permission) for the sender. Use Clear address to restart a lookup that went wrong.
No sale, invoice, or prior setup is required — custom labels never touch your sales records.
Effect to know. See delivery options only works once every required field is complete; if it complains about the sender address, reselect the suggestion and try again.

Steps

The login page with the email address field highlighted

After signing in you land on your dashboard. In the left-hand navigation, click Sales.

The artist dashboard with the Sales menu item highlighted

3. Open Shipping

In the Sales menu you will see Invoices, Sales Record, Shipping, Transactions, and Testimonials. Click Shipping.

4. Click Create a shipping label

On the Shipping page, click Create a shipping label to start a new label. The page has three tabs: All labels, From sales & invoices, and Custom shipping labels; existing labels appear as Shipping label cards with a View button.

The Shipping page with the Create a shipping label button highlighted

5. Check the Custom shipping labels tab

Labels you create here are independent of sales. They appear under the Custom shipping labels tab, where each card also offers a Track order link once a label is created.

The Custom shipping labels tab showing label cards with Track order links

6. Enter the item name

After you click Create a shipping label on the Sales > Shipping page, the form opens with four sections: ITEM NAME*, PACKAGE DIMENSIONS & WEIGHT*, FROM*, and TO*. Type the artwork’s name in Enter item name.

The create form with the item name field highlighted

7. Enter the package size

Enter the dimensions in Height, Width, Depth, and the weight in Weight. Switch the units with in / cm for dimensions and lbs / kg for weight. As you type, the form confirms the package in real time: “Package size OK: this package can ship with USPS, UPS, FedEx, DHL Express” and “Packed size: 10 × 8 × 2 in, 1 lb”.

The form with item name and package size filled in and the validation message visible

8. Set the ship-from address

The FROM section is already filled with your profile name and email. Type into Type to search address… to see address suggestions (for example “123 A Street Staten Island, New York, USA”), then click the suggestion you want. You can also click Use current location to fill the address from your browser’s location.

9. Add the recipient details

In the TO section, fill in Recipient name, Email address, and Type to search address… for the recipient, then pick a suggestion.

The form with the sender address selected and recipient details filled in

10. See delivery options

Click See delivery options at the bottom of the form to compare carriers, prices, and delivery times. Select the rate you want, then click Create shipping label.

A card payment step opens (Purchase Shipping Label); the label is purchased from the carrier only after that payment succeeds — you pay the postage yourself, and the charge is not reversible.

The form scrolled to the See delivery options button

Tips

The FROM section is pre-filled from your profile. Change it if you ship from a different address.
Use Clear address to remove a selected address and start the search again.
If you have not set a password yet, click Forgot Password? on the login page to set one.

Troubleshooting

Recipient address search returns no suggestions, or typed recipient values appear in the wrong fields → the address lookup can fail to match what you typed → clear the address fields, enter the recipient address again, and contact support with a screenshot if it keeps happening.
Clicking See delivery options does nothing or shows Please fill in complete FROM address details even when the FROM address was selected → the form is incomplete or the lookup failed → reselect the FROM address and complete all required fields, then try again.
Sales menu is missing → you may be signed in to a buyer account → use an artist or gallery account instead.